You need a single place to manage patients and other healthcare-related information using HIPAA and today's requirements for data redundancy, security, and the business resumption and continuity plans that must be in place. By operating our cloud at Amazon AWS facilities within the world's best datacenters, FreeCRM delivers unparalleled security and peace of mind. HIPAA compliant CRM systems can help your practice achieve high efficiency and patient satisfaction.

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We have a lot of customers in the Insurance Industry, explicitly dealing with Health Plans. As we help them implement and manage their CRM environments, we have become very well acquainted with HIPAA (Health Insurance Portability and Accountability Act) and the issues it can surface to anyone trying to manage a system where HIPAA rules apply.

Data Security

This increased desire for a digital experience, however, comes with an increased need for security of protected health information (PHI). So you want to be sure you've got a HIPAA-compliant customer relationship management (CRM) system, so your consumer data is as secure as possible.

Clinical Healthcare CRM

A CRM that is built exclusively for healthcare takes into account the unique needs of healthcare organizations. Rather than charging additional fees for basic features that healthcare organizations need, a healthcare-specific CRM is built from the ground up to quickly ingest and organize both clinical and business information so that all stakeholders gain a comprehensive view of each provider and patient relationship.

A healthcare-specific CRM fosters faster activation than generic CRMs– weeks instead of years – and can make a nearly immediate impact upon important initiatives such as blood & test utilization, quality management, and sales and outreach growth.

Collaboration Capabilities: Emails, texts, and calls are all related to cases and activities in the CRM and tracked in a secure, HIPAA-compliant manner. Live Analytics: Real-time dashboards and reports give managers a holistic, 360-degree view into operations and allow leaders to stay on top of critical metrics and issues.